We are committed to protecting your privacy.
Insurance Time, ABN 25601399848, ensures your privacy is of the upmost importance by follow the Privacy ACT 1988 (Cth) (Privacy Act) and the Australia Privacy Principles (APPs)
Personal Information Handling Practices
Collection, Use and Disclosure
We and our Insurance Brokers, collect your personal information (which may include sensitive information such as health information) when you are applying for, changing or renewing an insurance policy with us or when we are processing a claim, in order to help us properly administrate your insurance application, policy or claim.
Personal information may be obtained by us directly from you or, sometimes, via a third party such as your employer or an immediate member of your family.
When information is provided to us via a third party we use that information on the basis that you have consented or would reasonably expect us to collect your personal information in this way and we take reasonable steps to ensure that you have been made aware of how we handle your personal information. The primary purpose for our collection and uses of your personal information is to enable us to provide insurance services to you.
We take reasonable steps to ensure that personal information is current, accurate, up-todate and complete whenever we collect or use or disclose it.
Throughout our dealings with you we will take reasonable steps to confirm the details of your personal information we hold and ask you if there are any changes required.
The accuracy of personal information depends largely on the information you provide to us, so we rely on you to:
Access to and correction of your personal information
You are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by in law. For example, we may refuse access where the:
Where providing access would reveal evaluative information generated by us in connection with a commercially sensitive decision-making process, we will provide an explanation for the decision rather than direct access to the information.
If we refuse access or to give access in the manner requested by you, we will let you know why in writing and provide you with details about how to make a complaint about the refusal.
If we make a correction to your personal information, we may retain a copy of the previous information for our records or as required by law.
We may use your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services and events which we consider may be of interest to you). Without the limitation just described, if it is within your reasonable expectations that we send you direct marketing communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you direct marketing communications which we may consider may be of interest to you. We may request our related parties to contact you about services and products that may be of interest to you.
Sale or restructure of business
In the future we may consider the sale or restructure of our business or the purchase of the business of other Insurance Brokers or financial advisers. In such circumstances it may be necessary for your personal information to be disclosed to permit the parties to assess the sale or restructure proposal for example through a due diligence process. We will only disclose as much of your personal information as is necessary for the assessment of any sale or restructure proposal and subject to appropriate procedures to maintain the confidentiality and security of your personal information. In the event that sale or restructure proceeds, we will advise you accordingly
Do we transfer information overseas?
Any personal information provided to Insurance Agents Group (IAG) Pty Ltd may be transferred to, and stored at, a destination outside Australia. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies. When we send information overseas, in some cases we may not be able to take reasonable steps to ensure that overseas providers do not breach the Privacy Act and they may not be subject to the same level of protection or obligations that are offered by the Act. By proceeding to acquire our services and products you agree that you cannot seek redress under the Act or against us (to the extent permitted by law) and may not be able to seek redress overseas. If you do not agree to the transfer of your personal information outside Australia, please contact us
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use may identify individual users
In dealing with us, you agree to us using and disclosing your personal information as set out in this statement. This consent remains valid unless you alter or revoke it by giving written notice to our Privacy Officer. However, should you choose to withdraw your consent it is important for you to understand that this may mean we may not be able to provide you or your organisation with insurance or to respond to any claim. If you have previously provided us with permission to show your name and occupation for marketing purposes, you may revoke this permission at any time in writing to us, or by calling our office on 07 33870130.
If you do have a compliant about privacy, we ask that you contact our office first to help us to assist you promptly.
In order to resolve a complaint, we:
If you have a complaint, please email our privacy officer at: firstname.lastname@example.org or write to us at Insurance Agents Group (IAG) Pty Ltd and our Privacy Officer will then attempt to resolve the issue or complaint.
When we make our decision, we will also inform you of your right to take the matter to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied. In addition, if you have not received a response from us of any kind within 48 hours of your request
How to Contact Us
If you would like more information about how we manage your personal information, would like a copy of your personal information, or to correct or update it, please contact privacy officer on 07 33870130 or you can email: email@example.com
You can also obtain information on privacy issues in Australia on the Office of the Australian Information Commissioner (“OAIC”) website at www.oaic.gov.au or by contacting the OAIC by email at firstname.lastname@example.org or by calling them on 1300 363 992.